Join Our Team
Who We Are
The Office of the Financial Services and Pensions Ombudsman (FSPO) was established to resolve complaints from consumers, including small businesses and other organisations, against financial service providers or pension providers.
The FSPO provides an independent, fair, impartial, confidential and free service to resolve complaints through either informal mediation or formal investigation and adjudication. When a consumer is unable to resolve a complaint or dispute with a financial service provider or pension provider, they can refer their complaint to the FSPO.
The FSPO offers rewarding, interesting and varied work and staff benefits including flexible working hours and the ability to work remotely, subject to business needs, performance and the requirements of the role.
Current Vacancies
Executive Officers
The Office of the Financial Services and Pensions Ombudsman (FSPO) is seeking to recruit suitable candidates to be placed on a panel for the role of Executive Officer. The FSPO currently has vacancies for Executive Officers in a number of its Directorates.
Executive Officers are involved in a wide range of roles and activities, including:
the resolution of disputes using mediation techniques
formal investigation of complaints
analysing and examining complex data and evidence
researching and drafting proposals and opinions
managing operations
assessing the eligibility of complaints
dealing directly with the public
The FSPO expects to establish a panel from this campaign. Successful candidates will be placed on a panel from which appointments may be made. Vacancies will be offered to candidates placed on the panel based on the Order of Merit from interview. Once an offer of appointment has been accepted or rejected by a candidate, a candidate will be removed from the panel and no further offers of appointment will be made to that candidate. Any panel formed as part of this campaign which is not exhausted through appointment of candidates to current or future vacancies will expire 2 years from the date of creation of the panel.
Closing date: 12 noon, Tuesday 6 December 2022
Read more about the role of Executive Officers in the FSPO (Download)
How to Apply
1. Complete the Application Form below. Please note we are not accepting CVs for this position.
2. Click on the Apply Now button below, where you must upload the completed application form before 12 noon on Tuesday 6 December 2022. Applications will not be accepted after the closing date/time.
The Financial Services and Pensions Ombudsman is committed to a policy of equal opportunity.